When people had their first working out loud(TM) circle it becomes pretty obvious that practicing an open, connected and digital workstyle brings advantages for them and for their organization. But what do you do after your first circle? How to sustain the practices that were trained in the 12 circle weeks? The LOL+ Canvas (the L stands for learning) tries to give an answer to that question and in this blog I explain how.
Why WOL(TM) is good for Knowledge Workers
I come from the field of knowledge management (KM) where the learning organization and lifelong learning is “true north”. From the perspective of lifelong learning it’s not a question if 12 weeks for accomplishing a certain objective is too long. After 12 weeks come another 12 and another and so on – until you die (therefore: lifelong).
The most important, and indeed the truly unique, contribution of management i the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER. The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business of nonbusiness, will be its knowledge workers and their productivity.
The tasks of knowledge workers can be described as non-routine, creative, collaborative, connected, digital and flexible. A lot of tools and methods for personal knowledge management (PKM) have been developped in the past like Personal Information Managers (PIM), Getting Things Done (TM) (GTD), Knowledge Maps, Obective Key Results (OKR) and Seek Sense Share (SSS). A new kid on the block is Working Out Loud (TM) (WOL) first described by IT consultant Bryce Williams in 2010 as
Working Out Loud = Observable Work + Narrating Your Work
If people in an organization use that workstyle a lot of mistakes don’t have to be repeated and a lot of wheels don’t have to be reinvented. But how to convince people that never got in touch with knowledge management that an open workstyle is good for them and their organization too? John Stepper developped a sort of a training program called “Working Out Loud Circles” where 5 people meet for 12 weeks 1 hour per week with a fixed agenda. John defines WOL as:
Working Out Loud(TM) is an approach to building relationships that can help you in some way. It’s a practice that combines conventional wisdom about relationships with modern ways to reach and engage people. When you work out loud, you feel good and empowered at the same time.
He also created the WOL(TM) Circle Guides that guide beginners through the first 12 weeks and help them to make the first steps towards a more open and connected workstyle. If you are new to working out loud you should start with a first circle experience. John also added to Bryce’s definition of WOL some more elements and called them the 5 Elements of Working Out Loud (sketchnote by Tanmay Vora):
- Relationships: Relationships are at the heart of working out loud. The path to opportunities and to knowledge is very often via other people. As you deepen relationships with people in your network, they’re more likely to help you or collaborate in some way, and deepening relationships taps into your intrinsic need for feeling connected to something and someone beside yourself.
- Generosity: Keith Ferrazzi, author of Never Eat Alone, said, “The currency of real networking is not greed but generosity.” Reid Hoffman, the co-founder of LinkedIn, wrote about the power of “small gifts, freely given.” Your contributions can include things as simple (and powerful) as recognition and appreciation. The reason generosity is a good way to build relationships is because we’re wired for reciprocal altruism. That means that you don’t have to keep score or think of giving to people as a quid pro quo transaction. Rather, you can make contributions in a way that feels good and genuine knowing that, over the entirety of your network, there will naturally be a benefit to you too as others reciprocate.
- Visible work: You don’t have to be a social media maven to work out loud. You can do it over coffee and email. Using social platforms, though, has a number of advantages. When you make your work visible and frame it as a contribution, social platforms can amplify who you are and what you do; greatly extend your reach; and expand the set of contributions you can make and how you can offer them. The feedback on your visible work can also make you and your work better, thus tapping into your intrinsic need for learning.
- Purposeful discovery: Given the infinite amount of contributing and connecting you can do, you need to make it purposeful in order to be effective. It needn’t be your One Special Purpose but rather something as simple as “I’d like to learn more about <X>” or “I’d like to explore opportunities in another industry or location.” You can still have room for serendipity, but having a goal in mind orients your activities, including the kinds of relationships you’re trying to develop and contributions you should make. As working out loud becomes a habit, you can apply it towards any goal.
- A growth mindset: This last element isn’t about things to do but rather a mindset to have as you do them. Carol Dweck, researcher and author of Growth Mindset, showed how you can develop a more open, curious approach to work and life and be more resilient in the face of setbacks. Adopting such a mindset means you’re more likely to try new things and to persist even when someone, for example, doesn’t respond to your contributions as you had hoped.
Stanford professor Carol Dweck is the creator of the concept of the “growth mindset”. I suggest that you have a look at this infographic by Ruth Obe on medium.com, the long Talk with Carol Dweck at Google or this 9 minute talk on developping a growth mindset:
The LOL+ Canvas
If you have finished your first WOL(TM) circle and you want to sustain that workstyle I might have something for you: The LOL+ Canvas. The Canvas ist part of lernOS, an operating system for learning organizations. The canvas can be used to work in an open and agile way after having finished a WOL(TM) circle on an ongoing basis. The Canvas was developed according to the structure of the business model canvas by Alex Osterwalder. The LOL+ Canvas (PDF, PPTX) combines elements of getting things done, objective key results, knowledge management and working out loud:
The following chapters describe the individual sections of the canvas and provide some exercises to start working with the canvas.
My Topics, Skills, Activities and Projects
Knowledge work is pretty much the opposite of the scientific or task management approach of F.W. Taylor more than 100 years ago. Where in task management an authority definies and delegates tasks for a knowledge worker the task, the best way to perform the task and even often the objective is unclear. A lot of requests, information and ideas reach the knowledge worker via multiple inboxes day by day. To put it in another way its the interface the knowledge worker sees what the US military called the VUCA world (1991), a world that is volatile, uncertain, complex and ambigue. Knowledge management expert Dave Snowden created the Cynefin Framework as modification of Max Boisot’s I-Space Framework to explain the difference between simple, complicated, complex and chaotic (Sketchnote by Edwin Stoop):
- Simple: the simple/obvious domain represents the “known knowns”. This means that there are rules in place (or best practice), the situation is stable, and the relationship between cause and effect is clear.
- Complicated: the complicated domain consists of the “known unknowns”. The relationship between cause and effect requires analysis or expertise; there are a range of right answers. The framework recommends “sense–analyze–respond”: assess the facts, analyze, and apply the appropriate good operating practice.
- Complex: The complex domain represents the “unknown unknowns”. Cause and effect can only be deduced in retrospect, and there are no right answers. “Instructive patterns … can emerge,” write Snowden and Boone, “if the leader conducts experiments that are safe to fail.” Cynefin calls this process “probe–sense–respond”.
- Chaotic: In the chaotic domain, cause and effect are unclear. Events in this domain are “too confusing to wait for a knowledge-based response”, writes Patrick Lambe. “Action—any action—is the first and only way to respond appropriately.
In GTD David Allen calls this complex information “stuff” that needs to be organized by the knowledge worker himself. The stuff might feel fuzzy and unstrutured in the first place. The goal is to get stuff out of your head and into a system you trust. David suggets to seperate the stuff in several buckets like lists, projects and reference repositories. There is no boss or superior who can do this for the knowledge worker, it has to be done in self organization. So the first step to get order in your complex topics, activities and projects is to work with the left side of the canvas.
Excercise: use the sections “My Topics & Skills”, “My Activities” and “My Projects” of The LOL+ Canvas to collect your knowledge intensive activities that are important to you right now. If you have the “facts about me” list from your WOL(TM) circle you can use them as a starting point.
My Objectives and Key Results
In slower times top management went to nice hotels together with some strategy consultants and came back with a 10 year vision and a clear roadmap. In strategy implementation a 10 year plan was created, roles and tasks were defined and delegated. But these times are long gone. A lot of companies and organizations don’t even create 3 or 5 year plans since they need to plan in a more agile way. Since knowledge management expert Ikujiro Nonaka coined the term “scrum” for an agile workstyle in the paper The New New Product Development Game (1986) scrum and agile methods became a big success story.
When working agile you don’t plan for a long period of time but break down a project in short timeboxes (“sprints”), collect tasks to be done together with the product owner (“backlogs”), plan the work for a sprint (“sprint planning”), talk daily about progress and problems (“daily srcum”) and review the results after a sprint (“sprint retrospective”). The method Objective and Key Results first developped at Intel and made famouse by Google brings that agile thinking into the process of obective planning, feedback meetings and performance reviews. A lot of employees today have one feedback session with their boss per year and that is not the most favourite event for both of them.
When practicing OKR you set one or more “objectives” for a timespan of 12 weeks. For every objectives you define “key results” as visible and measurable things that you create to reach your objectives. After the 3-4 month OKRs are revied and a new set of OKRs is defined for the next sprint. If implemented organization wide OKRs are definied on several hierachical levels (e.g. Organization, Team, Individual). All OKRs are visible for all organizational members for a maximum of transparency. In terms of WOL(TM) with OKR you make not only your work visible but also your objectives.
Excercise: have a look at the results from the last excercise and think about objectives for the next 12 weeks that you can better reach via relationships (existing or new) in your network. For each objective list also the (measurable) key results you expect to create.
My Social Networks and Relationships
An old arabic saying says “working alone is addition, working together is multiplication”. So the next question is how to find people that can help you to reach your objectives. You might already have a good idea of valuable relationships from your WOL(TM) circle relationship list. People who did the same thing can help you not to reinvent the wheel or not to make the same mistakes again. As a side effect of networking phenomenons like serendipity and knowledge spillover push ideas and innovations.
If you already have a relationship with the people related to your objectives just contact them. If you need new relationships you can use the power of social networks (face-2-face & online social networks). Think about social networks in your organization but also external social networks. A list to start might be: Enterprise Social Network (e.g. Jive, IBM Connections, Yammer), Twitter, LinkedIn, Xing, Facebook, ResearchGate (Scientists), WordPress, Youtube, Slideshare, QQ, Sina Weibo, Toudou Youku etc. Like Stanley Milgram put it with the six degrees of seperation: the people you need are only six steps away or even closer.
Excercise: derive necessary relationships from your objectives and intended key results. You can start with the WOL(TM) circle relationship lists and also social networks you started to use. Make yourself comfortable with the principles and features of online social networks and learn how to use them on your mobile device.
My Key Assets and Repositories
Practitioners in the field of open and networked working can learn a lot from open source initiatives and their lessons learned from the last 20 years. In these communities it’s quite normal to make work visible (e.g. software, documentation) via software repositories like sourceforge or github. It’s also quite normal to narrate work in wikis, weblogs, discussion forums, microblogs, podcasts and chat channels. A lot of organizations do not provide infrastructure like homepages, personal blogs or personal file repositories for their employees. Current projects like social intranet, enterprise 2.0, digital workplace or office 365 might help to provide infrastructure to publish knowledge assets like office documents, presentations, screencasts, videos, podcasts etc. Regarding external networking a lot of social media guidelines prevent the use of external social media and do not support it. E.g. employees are not allowed to use dropbox, run an own external blog or homepage, put slide decks on slideshare, upload videos on youtube or register a twitter account with their business email address. I suggest that you only use repositories that are allowed in your organization. Try to change your mindset from “need to know” towards “open by default” or “open first” like the Open First Manifesto suggests:
Excercise: Think about the assets you can contribute to your network. You can start with the contribution list from your WOL(TM) circle. Choose the repositories you need to publish your assets from the ones you have or you are allowed to use. If you want to share your assets internally your IT departement or communication departement might help with possible options. If you want to share externally you should have a look in your organization’s social media guideline and contact your social media manager or other responsible persons for support.
A Mastermind Group as Follow-up for your WOL(TM) Circle
When you did your first WOL(TM) circle and you are convinced that working in an open, networked, agile and networked way is good for you and your organization I suggest that you start a mastermind group. A mastermind group is a peer-to-peer mentoring group. The concept was coined in 1925 by author Napoleon Hill in his book The Law of Success in Sixteen Lessons (s.a. Blog 15 Laws of Success from Napoleon Hill, Forbes article 7 Reasons To Join A Mastermind Group). In a mastermind group a small group of people meet on a regular basis to support each other with their individual objectives. In my personal experience with mastermind groups since the 1990s a 5-10 participants are the perfect size for such a group.
Excercise: ask the participants of your WOL(TM) circle if they are willing to start a mastermind group after the 12 weeks of having a WOL(TM) circle. A good rhythm might be to have objectives and key results defined for a 12 week sprint and then use one week to reflect on the results and plan the next 12 week sprint. So you get a good structure for one year (12w + 1w + 12w + 1w + 12w + 1w + 12w + 1w = 52w = 1 year). Use a group in a social network or in an instant messenger (e.g. Yammer, MS Teams, Threema, Telegram, Signal) to communicate progress and barriers within the mastermind group on a regular basis (daily of weekly). If only 2-3 are willing think together about other participants that might join the mastermind group.
Next Steps with The LOL+ Canvas
In the next month I will work on The LOL+ Canvas and improve it step by step. If you have feedback just put it in the comments below. I will also work on the documentation of the canvas in this blog so the blog content might change a little over time.
The LOL+ Canvas is released under the most open Creative Commons Attribution 4.0 License. This means that you can download it, use it and also modifiy it in private and commercial contexts. You only have to mention the source like described in the footer of the canvas (same procedure like in Wikipedia).
I offer to run a Zoom session in july to give an introduction in the canvas, collect feedback and run a little pilot group. My objective is to have a version 1.0 release end of 2018. If you are interested in participating fill in the doodle poll so we find a date for a 1 hour web session in july.
Scholarch der Cogneon Akademie. Von der Ausbildung Dipl.-Ing. Elektrotechnik mit Schwerpunkt Digitale Nachrichtentechnik. Ich brenne für Lernende Organisationen, Wissensmanagement, New Work und Lebenslanges Lernen. Mitglied in Corporate Learning Community, Gesellschaft für Wissensmanagement, Chaos Computer Club uvm. Weiterer Podcast unter http://knowledge-on-air.de.